Support

approved public policy

Support Scope

Public support intake is available at /support/request for product, privacy, billing, security, OpenAI review, and urgent legal-risk triage. The accountable support owner is Jean Bosco.

No Emergency Service

Claire support is not emergency legal advice and provides no emergency legal advice. It does not provide emergency legal advice, emergency advice, legal representation, guaranteed response times, authority contact, court contact, regulator contact, STR/SAR/goAML submission, filings, or filing support.

Human Review Intake

Support requests are recorded for human review. The support endpoint classifies product area and severity but does not perform external delivery or mutate legal, regulatory, billing, or authority records.

Response Targets and Escalation

The approved support SLA target is an initial human response within two business days for general and billing requests and within one business day for privacy, security, OpenAI-review, and urgent legal-risk requests. These are service targets, not emergency-response guarantees. Jean Bosco owns support, privacy escalation, security escalation, billing escalation, abuse, vulnerability, and professional escalation until a documented delegate is appointed.

Professional boundary

Codex and ChatGPT app/MCP assistance only: draft Malta and EU legal/regulatory research and work-product support for users. No public web user portal, final legal advice, client acceptance, conflict clearance, filing, authority contact, STR/SAR, payment processing, or external delivery.

Policy pack

Delivery surface: Public Codex and ChatGPT plugin/MCP; no public web user portal. Public web user portal: none.